Communication

• Respond to requests for information, approvals, and feedback in a timely manner

• Designate one primary point of contact when multiple people are involved in a project

Content & Materials

• Provide all required content, images, logos, documents, and other materials by the agreed-upon deadlines

• Ensure all submitted materials are accurate, complete, and legally owned or properly licensed for use

Approvals

• Carefully review all proofs, drafts, and revisions before providing approval

• Once written approval is received, additional changes may be subject to additional fees

Project Timelines

• Delays in providing content, approvals, or feedback may affect the project timeline and delivery date

• Projects left inactive for an extended period may be rescheduled or subject to restart fees

Payment

• Payments are due according to the agreed-upon schedule and are detailed in the estimates/invoices

• Payments may be made via e-transfer to:
  hello@standtallstudio.com

• Outstanding balances may delay the delivery of completed work or ongoing services

Website Responsibilities

• Clients are responsible for maintaining domain name registrations, hosting accounts (typically Squarespace or WIX) passwords, and subscription renewals. Other platforms need to be approved by StandTall before project is accepted.

• Clients are responsible for reviewing all website content before launch to ensure accuracy

Social Media

• Clients remain responsible for the accuracy of information published on their social media accounts

• Clients should notify StandTall promptly of any changes to branding, promotions, pricing, or business information

Administrative Services

• Clients are responsible for providing accurate instructions and timely access to the systems, software, and documents required to complete administrative work

• StandTall will treat all confidential information with care, and clients are responsible for ensuring appropriate authorization has been provided for requested tasks

Photography

• Clients are responsible for securing any required permits, permissions, or location approvals unless otherwise agreed

• Clients are responsible for arriving on time and ensuring all participants are prepared for the scheduled session

General

• Respectful and professional communication is expected throughout every project

• Any work requested outside the original project scope may require a revised quote or additional fees

At StandTall, we believe the best results come from great collaboration. These guidelines help ensure every project runs smoothly, expectations are clear, and both parties have a positive experience.

For the purposes of a StandTall contract, the terms “Agreement,” “Estimate,” and “Invoice” may be used interchangeably. Once accepted by the Client, the applicable document confirms the services, pricing, and terms agreed upon by both parties.

Booking & Retainers

A project booking is considered confirmed once a signed agreement and required deposit/retainer have been received.

Retainers secure your project time, allow StandTall to begin preparation, and are non-refundable once work has commenced. Remaining balances are due according to the payment schedule outlined in your agreement.

Cancellation & Rescheduling

We understand that circumstances change. If you need to reschedule a meeting, session, or project milestone, please provide as much notice as possible to allow us the opportunity to accommodate.

Photography sessions and scheduled appointments may be subject to rescheduling fees when cancelled with insufficient notice.

Payments & Late Fees

Invoices are due according to the terms outlined in your agreement.

Late payments may result in paused services, delayed delivery of completed work, or additional administrative fees. Final files, website launches, or completed deliverables may not be released until all outstanding balances have been paid in full.

Project Scope & Additional Work

Each project is created based on the agreed-upon scope of work. Requests outside of the original agreement—including additional revisions, features, services, or changes—may require an updated quote.

StandTall will always communicate any additional costs before proceeding with extra work.

Revisions & Approvals

Your satisfaction is important to us. Each service package includes a defined number of revisions or feedback rounds as outlined in your agreement.

Clients are responsible for reviewing drafts, proofs, and materials carefully. Once final approval has been provided, additional changes may be subject to additional fees.

Rush Projects

Projects requiring completion sooner than the agreed timeline may be accommodated when availability allows. Rush requests may require an additional fee based on the timeline, complexity, and workload required.

Project Delays & Inactivity

StandTall is committed to keeping projects moving forward. Timelines depend on timely communication, approvals, and delivery of required materials from both parties.

Projects delayed due to missing content, approvals, or client inaction may be paused or rescheduled. Extended inactive projects may require a restart fee to account for scheduling and preparation.

Refunds

Because creative and administrative services involve dedicated time, planning, and customized work, payments for completed work, deposits, and retainers are generally non-refundable.

If concerns arise, we encourage open communication so we can work together toward a fair solution.

Ownership & Intellectual Property

Upon final payment, clients receive ownership or usage rights for completed deliverables as outlined in their agreement.

StandTall retains ownership of original working files, drafts, concepts, templates, photography and unused designs unless otherwise agreed.

Third-party assets, software, fonts, stock images, and licensed materials remain subject to their original licensing terms.

Photography Licensing

Photography services include usage rights as outlined in your photography agreement.

Clients may use purchased images for approved business purposes, including websites, social media, marketing materials, and advertising. Images may not be resold, altered in a misleading manner, or transferred to another business without permission.

Portfolio & Marketing Use

Unless otherwise agreed in writing, StandTall may showcase completed projects, designs, photography, and client results within our portfolio, website, and marketing materials.

We will respect confidential information and will not share private business details without permission.

Confidentiality & Privacy

StandTall respects the privacy of all clients and confidential business information.

Client information, passwords, documents, and business data will only be accessed as needed to provide agreed-upon services and will be handled with care.

Clients are responsible for providing secure access and ensuring StandTall has appropriate authorization to complete requested tasks.

Client Responsibilities

Clients are responsible for providing accurate information, timely feedback, required materials, and appropriate access needed to complete the project.

StandTall cannot be held responsible for delays, errors, or missed deadlines caused by incomplete information, unavailable materials, or lack of client approval.

Limitation of Liability

StandTall will provide services with professionalism, care, and attention to detail. However, clients remain responsible for decisions, approvals, business operations, and the use of completed materials.

StandTall is not responsible for losses resulting from circumstances outside our reasonable control, including third-party software issues, platform changes, hosting interruptions, or client misuse of completed work.

Unexpected Circumstances

Neither party shall be responsible for delays caused by circumstances beyond reasonable control, including technical failures, illness, natural events, or other unforeseen circumstances.

Both parties agree to communicate openly and work together to find a reasonable solution.

Let’s Trade Services, Not Just Dollars

At StandTall, we know that small businesses often have valuable services to offer but may not always have the budget to invest in everything they need.

That’s where the StandTall Trade Program comes in.

We’re open to trading StandTall services for up to $500 in goods or services from local businesses and service providers. If you have something valuable to offer, we’d love to explore a trade that works for both of us.

What We’re Looking For

We’re especially interested in trades that support wellness, relaxation, self-care, experiences, and everyday life, including:

• Registered Massage Therapy (RMT)

• Spa treatments

• Grocery gift cards

• Car detailing

• Float tank sessions

• Yoga or fitness classes

• House cleaning services

• Airbnb stays or getaways

• Local experiences or services

• Or… pitch us what you’ve got!

What Can StandTall Offer?

Depending on the trade, we can provide up to $500 in StandTall services, including:

• Website updates and improvements

• Website content creation or editing

• SEO and website optimization

• Social media support

• Canva templates and graphics

• Business or promotional materials

• Administrative support

• Digital organization

• Photography or creative services

• Other custom digital or administrative services

How It Works

1. Pitch us your idea.
Tell us what you offer and what you’re looking for from StandTall.

2. We’ll determine the value.
We’ll agree on the services being exchanged and their approximate value, up to a maximum of $500.

3. We’ll put it in writing.
Both parties will agree to the details before any work or services are provided.

4. We trade.
You provide your goods or services, and StandTall provides the agreed-upon services.

A Few Ground Rules

Trades are considered on a case-by-case basis and must provide reasonable value to both parties. StandTall reserves the right to decline a proposed trade if it isn’t a good fit.

Trades can be for a single service or a combination of services, with a maximum StandTall trade value of $500.

Have something completely different in mind?

We’re listening.

Pitch us what you’ve got.